Delivery time from placement of order
Most products are processed by our warehouse within 48 hours from receipt of your order. Please allow for up to 7 to 10 days for delivery of your product to you from the date you have placed your order with us.
Freight and Handling
The prices indicated for products on our web site exclude freight and handling.
All orders are supplied ex our Warehouse in Sydney and all orders placed on our website will be subject to an additional freight and handling charge. The purpose of this extra charge is to cover the cost of all labour, packaging and delivery of your order to you. The majority of our orders are sent by independent couriers.
To keep freight simple to all destinations around Australia, we have applied a standard formula to calculate the freight charges on a particular order. The formula we have used is the based on the greater of $15.00 or 5% of the total product value of your order. For example if the total product value of your order is $400, you will incur an automatic freight charge of $20.00 ($400 x 5%).
On occasion, if you order goods that are very bulky or are being delivered to a remote destination (ex Sydney), on receipt of your order, we will contact you by phone or email and will advise you of any additional freight charge.
After you have purchased your desired goods from us, our warehouse will consolidate and pack your order in industrial strength packaging ready for delivery to you.
Your order is delivered to you by an independent courier company. We have conducted business with these companies over many years as have many companies throughout Australia, and we are confident that this method of delivery of your order is the most efficient and economical method. The courier companies that we use pride themselves on a very high level of service and performance.
Your order will have a consignment note accompanying it when it is delivered to you and the delivery driver will ask you to sign this consignment note when the goods are delivered to you. It is essential that you carefully read the consignment note. Only sign the consignment note if the cartons of the goods delivered have not been damaged in any way and only if the total quantity of the cartons on the consignment note have been delivered. If any of these instances occur you must write down the problems on the consignment note (eg 4 cartons on the consignment note – but only 2 cartons delivered) and request the delivery driver acknowledge this by printing his/her name on the consignment note. In addition, please e-mail us as soon as possible advising us of the details. If you do not follow this procedure and sign the consignment note without making these notes, you are acknowledging that the entire delivery is correct and in perfect condition.
We highly recommend that you choose a delivery address where during the main course of the day, someone is present to accept and sign for your delivery. Your workplace is the ideal delivery point. The courier companies cannot guarantee a delivery date or time due to the volume of their deliveries however the majority of deliveries are between 9:00am and 5:00pm.
If no one is present to accept the delivery, the delivery driver will leave a delivery card in your mail box or under your door, noting that they have attempted to deliver the goods to you. This delivery card will have all the contact details for the delivery company and you will need to contact the delivery company to arrange a suitable time for a second delivery to you within 48 hours.
The above information is merely a summary of delivery information. Please refer to our sales terms and conditions for specific details.