Shopping on the internet is quick and easy and it is our intention to make your entire shopping experience with us as pleasurable as possible.
In the same way that your favourite retail store has specified sales terms and conditions, so too does eChristmas.com.au.
We suggest that you carefully read the terms and conditions that are detailed below as this forms the basis of the sale agreement between you and eChristmas.com.au when you purchase goods from our website. If you proceed with your purchase you are acknowledging that you have read these terms and conditions of sale and that you acknowledge that your purchase from us is subject to these terms and conditions. We have attempted to keep the text in simple to understand language. If any part is confusing or not clear, please e-mail us.
Please note that from time to time, these terms and conditions may change. We therefore recommend that you review these terms and conditions on a regular basis to identify any changes that may effect you.
We will at all times use our best endeavours to ensure that the prices on our website are accurate at any point in time. The prices that are displayed on our site and in our company at any point in time are only current at that particular point in time and we reserve the right to alter our prices at anytime without any notice being provided to you. This may occur for example when products are on sale or when prices may change for various reasons. When price changes do occur, they will be automatically updated on the website. At all times however, we can assure you it is our sincere intention to offer you the lowest price in Australia for the same product (please refer to Our Guarantee).
As you will note from our site, all prices contained within the site include GST. The current rate of GST is 10%. The prices indicated for products exclude freight and handling (see details below).
For any goods ordered from our site to a delivery address outside Australia, the GST will not apply. We greatly welcome all orders from outside Australia however, currently our site does not provide for transactions outside Australia due to issues relating to GST and freight charges. If you are ordering from outside Australia, please e-mail your order to us and we will process your transaction in an alternative way. All overseas customers must also be aware that all orders are supplied ex warehouse (Sydney) and all freight, duties and taxes levied in your respective countries will need to be paid by you.
Title for goods ordered on our site will pass to you when we receive payment in full for your order.
Delivery time from placement of order
Please allow for up to 7 to 10 days for delivery of your product to you from the date you have placed your order with us. If after 10 days, your order still remains undelivered, please contact us by e-mail and our customer service representatives will liase with you in relation to the delay in your delivery.
Freight and Handling
The prices indicated for products on our web site exclude freight and handling.
All orders are supplied ex our Warehouse in Sydney and all orders placed on our website will be subject to an additional freight and handling charge. The purpose of this extra charge is to cover the cost of all labour, packaging and delivery of your order to you. The majority of our orders are sent by independent couriers.
To keep freight simple to all destinations around Australia, we have applied a standard formula to calculate the freight charges on a particular order. The formula we have used is the based on the greater of $15.00 or 5% of the total product value of your order. For example if the total product value of your order is $400, you will incur an automatic freight charge of $20.00 ($400 x 5%).
On occasion, if you order goods that are very bulky or are being delivered to a remote destination (ex Sydney), on receipt of your order, we will contact you by phone or email and will advise you of any additional freight charge.
After you have purchased your desired goods from us, our warehouse will consolidate and pack your order in industrial strength packaging ready for delivery to you.
Your order is delivered to you by an independent courier company. We have conducted business with these companies over many years as have many companies throughout Australia, and we are confident that this method of delivery of your order is the most efficient and economical method. The courier companies that we use pride themselves on a very high level of service and performance.
Your order will have a consignment note accompanying it when it is delivered to you and the delivery driver will ask you to sign this consignment note when the goods are delivered to you. It is essential that you carefully read the consignment note. Only sign the consignment note if the cartons of the goods delivered have not been damaged in any way and only if the total quantity of the cartons on the consignment note have been delivered. If any of these instances occur you must write down the problems on the consignment note (eg 4 cartons on the consignment note – but only 2 cartons delivered) and request the delivery driver acknowledge this by printing his/her name on the consignment note. In addition, please e-mail us as soon as possible advising us of the details. If you do not follow this procedure and sign the consignment note without making these notes, you are acknowledging that the entire delivery is correct and in perfect condition.
We highly recommend that you choose a delivery address where during the main course of the day, someone is present to accept your delivery. Your workplace is the ideal delivery point. The courier companies cannot guarantee a delivery date or time due to the volume of their deliveries however the majority of deliveries are between 9:00am and 5:00pm.
If no one is present to accept the delivery, the delivery driver will leave a delivery card in your mail box or under you door, noting that they have attempted to deliver the goods to you. This delivery card will have all the contact details for the delivery company and you will need to contact the delivery company to arrange a suitable time for a second delivery to you within 48 hours.
Incorrect goods supplied by us to you
We will use our best endeavours to supply you with the product you have ordered from us. On occasion however, we may accidentally supply you with an incorrect product that you have not ordered. If this occurs, we will supply you with the correct product ordered by you once the incorrect product has been returned to us in accordance with the returns guidelines set out below. If the product you have ordered is no longer available, please refer to the section refunds and credit notes (see below).
Products damaged in transit to you
All orders from us on our site will be delivered by independent courier companies. These couriers will use their best endeavours to supply you with the product you have ordered from us in the condition that the goods were dispatched from our warehouse. On occasion however, goods are damaged in transit to you. If this occurs, we will supply you with a replacement product ordered by you once the damaged product has been returned to us in accordance with the returns guidelines set out below. If the product you have ordered is no longer available, please refer to the section refunds and credit notes (see below).
Products lost in transit to you
All orders from us on our site will be delivered by independent courier companies. These couriers will use their best endeavours to supply you with the product you have ordered from us. On occasion however, goods are lost by the courier in transit to you. If after 7 days from your purchase date your order has not been delivered , you will need to contact us immediately by e-mail. We will immediately thereafter commence an “official consignment note trace” with the courier company concerned. If after 10 days from the date of your notification to us the goods cannot be located, we will supply you with a replacement product ordered by you. If the product you have ordered is no longer available, please refer to the section refunds and credit notes (see below).
Our company takes pride in offering to our customers products that are quality products. We will use our best endeavours to supply you with the product you have ordered from us in good condition. On occasion however, goods that are sealed within cartons are faulty as a result of manufacturing defect from our supplier. If this occurs, we will supply you with a replacement product ordered by you once the faulty product has been returned to us in accordance with the returns guidelines set out below. If the product you have ordered is no longer available, please refer to the section refunds and credit notes (see below).
Availability of product
All products on are website are supplied subject to availability. We will use our best endeavours to supply you with the product you have ordered from us. On occasion however, goods that are displayed on our website and purchased by you may not be available. In most cases, this is as a result of timing differences between the time you finalise your order and the dispatch of the order from our warehouse. This may also be as a result of the short supply or unavailability of the product you have ordered being available from our suppliers. If this occurs, we will contact you and offer you a part dispatch for the balance of your order that is available or issue you with a refund or credit note for that part of the order that cannot be supplied. (see refunds and credit notes below).
We respect your choice to shop with eChristmas.com.au and if for any reason you are not happy with your purchase and wish to return it to us, you can do so within 7 days from purchase date, and as long as the product is in its original condition (including packaging) and returned to our warehouse (within 7 days of an official return authorisation number being provided to you) at your cost the product will either be replaced, your money refunded or a credit note will be issued.
We will only accept returns that have been authorised by our company in advance and are accompanied by your original transaction receipt.
In the event of wrong product supplied by us to you, product damaged in transit to you, you must notify us within 48 hours of your delivery time that you wish to return a product you have purchased.
In the event of faulty products you must notify us within 14 days of your delivery date. It is essential that as soon as you become aware that a product is faulty that you cease using it immediately and contact us.
In the event of a product being damaged in transit to you, you must notify us within 48 hours of your delivery date that you wish to return a product you have purchased.
The authorisation required for a return will be an official eChristmas authorisation number. This number can be obtained by contacting us by e-mail. When you contact us, we will provide you with the official authorisation number and the appropriate delivery return address. The cost of the freight associated with the return will be your responsibility. We will not accept any returns to any delivery address other than the delivery address specified by us. This will be advised when you contact us. We will not accept any returns through our showroom shop.
It is essential that all goods returned to us as an authorised return are in exactly the same brand new condition that they were sent to you. This includes the original packaging of the product.
Refunds and Credit Notes
In the event of a faulty product, you will need to return the product according to the guidelines set out above (see returns) before a refund or credit note can be issued.
In the event of incorrect goods supplied by us to you and goods are returned in accordance with the returns guidelines set out above and the correct goods that you ordered are no longer available, we will issue you with a credit note or refund.
In the event of products damaged in transit to you and goods are returned in accordance with the returns guidelines set out above and replacement goods that you ordered are no longer available, we will issue you with a credit note or refund.
In the event of products being lost in transit and we have received official confirmation from the courier company concerned that the goods have been lost in transit to you and replacement goods that you ordered are no longer available, we will issue you with a credit note or refund.
In the event of products not being available for supply to you after your order has been placed with us we will issue you with a credit note or refund for either part of the order or for the entire order (see above).
All refunds will be made by official company cheque in favour of the person or entity on the original transaction and will be mailed by Australia Post.
Use of Goods
It is essential that all products purchased from us are only used in the manner that they are intended to be used. It is essential that the products purchased from us are not modified in any way whatsoever from the condition they were supplied in. We accept no responsibility whatsoever if products are modified in any manner from the condition that they were supplied. If you are at any time unsure about a products intended use, it is essential that you contact us by e-mail immediately for advice in this regard.
On our site, you will note that all products have specified graphic icons associated with them. An extremely important icon is whether the product is suitable for indoor and/or outdoor use. It is essential that products that do not have an outdoor icon associated with them are not used outdoors but are only used indoors. The reason for this is that they are not suitable for outdoor use by virtue of their composition or electrical components.
With power to outdoor products and installations, we advise taking precautions at your power source in case of adverse weather conditions and checking with your local qualified electrician about safety and power aspects prior to installation of the products.
Please take extra care with heavy and large products, electrical installations and general child safety precautions as you normally would with items of a similar nature.
Use of graphics on our website
At all times we will try to ensure that the graphics on our website are as accurate and as close to the actual products as possible. Computer colours and the large range of computer monitors available make the matching process a lot more difficult so on our website it is important to note that visual dimensions of products are used for graphic purposes only. In all cases, it essential that you use the actual written dimensions of each product when this is applicable.
This entire website and all aspects associated or included in it are subject to worldwide copyright and this copyright is owned by eChristmas. You will note that this copyright appears on each web page on the site and all rights are reserved. This site, its artwork, graphics, text, data, computer files, “look and feel” of the site and all its contents may not for either personal and commercial use be used, modified, reproduced, adapted, printed, copied, displayed, sold, used or reused without prior written consent from the management of eChristmas other than in the normal intended use of the site as intended by eChristmas management. Normal use of the contents on our site include the download of the site to the temporary cache memory of your computer, the print out of the “printable version” of a product specific page, the “recommend this product to a friend” feature and the “recommend this site” feature. No part of this site may be used in a public forum or in a forum consisting of more than 2 individuals without the prior written consent of eChristmas management.
Any transactions on this site and all legal aspects associated with this site will fall under the jurisdiction of the laws of New South Wales, Australia.